This module is designed to equip aspiring Virtual Assistants with the essential "common" skills required across all sectors of the ICT industry. It focuses on the dual mastery of technical efficiency and interpersonal excellence. Students will transition from basic computer use to professional-grade operations while learning to manage client relationships with a "customer-first" mindset.

What You Will Learn:

• Advanced Computer Operations: Go beyond the basics to plan tasks, input data accurately, and maintain computer systems to ensure zero downtime for your clients.

• Digital Customer Service: Master the art of greeting clients, identifying hidden needs, and delivering services that exceed expectations in a virtual environment.

• Professional Communication: Learn to handle complex queries, manage conflicts or complaints with diplomacy, and use common business tools to provide seamless support.

TESDA's Virtual Assistant Services Level II is a 100-hour, 13-day training program designed to prepare individuals for remote work as Virtual Assistants. It covers core competencies in administrative support, web research, email management, and digital literacy to produce job-ready graduates in the ICT sector.

This unit covers the knowledge, skills and attitudes required to lead in the effective dissemination and discussion of ideas, information, and issues in the workplace. This includes preparation of written communication materials.

This unit covers the knowledge, skills and attitudes to lead small teams including setting, maintaining and monitoring team and individual performance standards.